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Announcement

Sneak Peek: Changes to Provider Accountabilities and Population Health Model for 2025

View a summary of upcoming 2025 updates to:

  • Population Health Model measure descriptions, targets, and percentiles
  • Self-reporting dates and deadlines
  • Payment structures
  • Provider accountabilities

Monthly E-Newsletter: Need-to-Know from Your ACO

Quality Measures

2024 Annual Quality Measures

2024 Quality Measure Medicare Medicaid Self-Funded MVP QHP PHM Measure
Follow-Up after discharge from the ED for Alcohol and Other Drug Dependence (30-Day) (NQF#2605) Yes - - - -
Follow-Up after ED Visit for Substance Use - 30-Day (HEDIS FUA) - Yes - Yes Yes
Follow-Up after ED Visit for Mental Illness -30 Day (HEDIS FUM) - Yes - Yes Yes
Hospital-Wide, 30 Day, All Cause Unplanned Readmission (Quality ID#479) Yes - - - -
Clinical and Clinican Group Risk-Standardized Acute-Admission Rate for Patients with Multiple Chronic Conditions (Quality ID#484) Yes - - - -
Risk Standardized, Hospital Admission Rate for Patients with Multiple Chronic Conditions (18 and over) - Yes - - -
Child and Adolescent Well-Care Visits 3-21 (HEDIS WCV) - Yes Yes Yes Yes
Developmental Screening in the First Three Years of Life (CMS Child Core C-DEV) - Yes Yes - Yes
ACO All-Cause Readmissions (HEDIS PCR) - - - Yes -
Initiation of Alcohol and Other Drug Dependence Treatment (Quality ID# 305-Medicare
Initiation of Substance Use Disorder Treatment (HEDIS IET- Medicaid, MVP, PHM)
Yes Yes - Yes Yes
Engagement of Alcohol and Other Drug Dependence Treatment (Quality ID# 305-Medicare)
Engagement of Substance Use Disorder Treatment (HEDIS IET-Medicaid, MVP, PHM)
Yes Yes - Yes Yes
Follow Up after ED Visits for Patients with Mulitiple Chronic Conditions (HEDIS FMC) - - Yes - Yes
Follow-Up After Hospitalization for Mental Illness (7 Days) (HEDIS FUH) - Yes - Yes Yes
Breast Cancer Screening (HEDIS BCS-E) - - - Yes -
Cervical Cancer Screening (HEDIS CCS-E) - - - Yes -
Medicare Annual Wellness Visit - - - - Yes
Influenza Immunization (Quality ID# 110) Yes - - - -
Colorectal Cancer Screening (Quality ID# 113, HEDIS COL-E) Yes - Yes Yes -
Tobacco Use Assessment and Cessation Intervention (Quality ID# 226) Yes Yes - - -
Screening for Clinical Depression and Follow-Up Plan (Quality ID# 134) Yes Yes - - -
Diabetes HbA1c Poor Control (>9.0%) (Quality ID#001) Yes - - - -
Glycemic Status Assessment for Patients with Diabetes (HEDIS GSD) - Yes Yes Yes -
Hypertension: Controlling High Blood Pressure (Quality ID# 236, HEDIS CBP) Yes Yes Yes Yes Yes
CAHPS Patient Experience Yes Yes - Yes -

To find information on each of these 2024 annual quality measures, please visit the OneCare secure portal. There you will find measure specification booklets that contain individual “provider tip sheets” for each payer program that outline important information for all claims and clinical quality measures. These helpful tools can be found on the portal under category: 2024 Annual Quality Measures category.

2024 Population Health Model Measures

2024 Population Health Model Measure Entities Measure Description 2024 Target Rate Percentile Bench Mark
Child and Adolescent Well-Care Visits 3-21 (HEDIS WCV) Pediatric PC, Family Medicine The percentage of members 3-21 years of age who had at least one comprehensive well care visit with a PCP or an OB/GYN practitioner during the measurement year. 61.15% Medicaid 90th (3-21)*
Developmental Screening in the First Three Years of Life (CMS Child Core C-DEV) Pediatric PC, Family Medicine The percentage of children screened for risk of developmental, behavioral, and social delays using a standardized screening tool in the 12 months proceeding, or on their first, second, or third birthday. 57.40% Medicaid Child Core Set 75th
Medicare Annual Wellness Visit Adult PC, Family Medicine A yearly check-up for Medicare enrollees assisting participants the opportunity to gain information about their patients, including medical and family history, health risks, and specific vitals. A proactive approach to encourage patients to be proactive about their health and engage in preventive health services. 51.80% National ALL ACO Benchmarking - 50th
Hypertension: Controlling High Blood Pressure (Quality ID# 236, HEDIS CBP) Adult PC, Family Medicine The percentage of patients 18-85 years of age who had a diagnosis of hypertension and whose blood pressure (BP) was adequately controlled (<140/90 mmHg) during the measurement.. 67.27% Medicaid 75th*
Initiation of Alcohol and Other Drug Dependence Treatment (Quality ID# 305-Medicare)

Initiation of Substance Use Disorder Treatment (HEDIS IET- Medicaid, MVP, PHM)

Pediatric, PC, Adult PC, Family Medicine The percentage of new substance use disorder (SUD) episodes that result in treatment initiation and engagement. Two rates are reported: Initiation of SUD treatment (within 14 days) and Engagement of SUD treatment (within 34 days of initiation). 44.32% Medicaid 50th*
Engagement of Alcohol and Other Drug Dependence Treatment (Quality ID# 305-Medicare)

Engagement of Substance Use Disorder Treatment (HEDIS IET-Medicaid, MVP, PHM)

Pediatric, PC, Adult PC, Family Medicine The percentage of new substance use disorder (SUD) episodes that result in treatment initiation and engagement. Two rates are reported: Initiation of SUD treatment (within 14 days) and Engagement of SUD treatment (within 34 days of initiation). 18.87% Medicaid 75th*
Follow Up after ED Visits for Patients with Mulitiple Chronic Conditions (HEDIS FMC) Adult PC, Family Medicine, DA, HHH, AAA The percentage of emergency department (ED) visits for members ages 18 and older who have multiple high-risk chronic conditions who had a follow up service within 7 days of ED visit. 58.70% NCQA National Average Medicare PPO
Follow-Up after ED Visit for Substance Use - 30-Day (HEDIS FUA) Designated Agencies The percentage of emergency department visits for members 13 years and older with a principal diagnosis of substance use disorder, or any diagnosis of drug overdose, for which there was a follow-up. 53.44% Medicaid 75th*
Follow-Up after ED Visit for Mental Illness -30 Day (HEDIS FUM) Designated Agencies The percentage of emergency department visits for members 6 years and older with a principal diagnosis of mental illness or intentional self-harm, who had a follow-up visit for mental illness. 73.26% Medicaid 90th*
Follow-Up After Hospitalization for Mental Illness (7 Days) (HEDIS FUH) Designated Agencies The percentage of discharges for members 6 years of age and older who were hospitalized for treatment of selected mental illness or intentional self-harm diagnosis and who had a follow-up visit with a mental health provider. 44.29% Medicaid 75th*

To find information on each of the 2024 Population Health Model measures, please visit the OneCare secure portal where you will find the “PY2024 Provider Tip Sheets” that outline important information for all claims and clinical quality measures. They can be found under category: 2024 PHM.

Self-Reporting Dates and Deadlines

To qualify for the Population Health Model (PHM) payments and bonus payments, attributing primary care providers must complete mandatory online attestations and self-reporting on the Hypertension: Controlling High Blood Pressure measure (PHM payment) and mental health screening (bonus payment).

For each data collection report, OneCare will send an email request two weeks before the due date, and a reminder email one week before.

Self-Reporting for Hypertension: Controlling High Blood Pressure (Quarterly)

Frequency Email Request Reminder Email Reporting Deadline
Quarter 1 March 4, 2024 March 11, 2024 March 15, 2024
Quarter 2 June 3, 2024 June 10, 2024 June 14, 2024
Quarter 3 August 26, 2024 September 9, 2024 September 13, 2024
Quarter 4 January 6, 2025 January 13, 2025 January 17, 2025

Self-Reporting for Care Coordination (Triannual)

Frequency Email Request Reminder Email Reporting Deadline
Triannual 1 April 9, 2024 N/A April 19, 2024
Triannual 2 August 9, 2024 N/A August 23, 2024
Triannual 3 January 10, 2025 N/A January 24, 2025

Self-Reporting for Mental Health Screening Initiative (Mid-year and End-of-Year)

Frequency Email Request Reminder Email Reporting Deadline
Mid-year June 3, 2024 June 10, 2024 June 14, 2024
End-of-Year December 18, 2024 January 2, 2025 January 17, 2025

OneCare Care Coordination Program Resources

OneCare’s care coordination model supports a strong relationship between the patient, their primary care provider, and other members of a person’s care team. 

Strong performance in care coordination by our OneCare network is possible by:

  • Employment of evidence-based patient centered care coordination including designation of a lead care coordinator, shared care planning, and care team conferences.
  • Improvement in care managed rates for individuals by regularly reviewing patient panels, including those with complex needs experiencing avoidable healthcare utilization, for timely outreach and engagement in care coordination.
  • Complete, accurate, and timely tri-annual care coordination reporting of care managed attributed lives and associated data.
  • Timely response to care coordination validation audits demonstrating supportive evidence of data submitted with tri-annual reports.
  • Ongoing care coordinator professional development through attendance at OneCare education sessions and/or other evidence-based care coordination offerings.

 

Arcadia Impact Program

We know that individuals with multiple chronic conditions, limited functional status and/or psychosocial challenges are vulnerable and more likely to experience adverse events and poor health outcomes. We also know that individuals who are at risk for increasing or worsening health conditions such as multiple chronic conditions, limited function status and/or psychosocial challenges are vulnerable and often benefited by enrollment in a care management program.

The Arcadia Impact Program utilizes a sophisticated risk stratification tool available in OneCare Vermont’s data analytics platform, Arcadia, to provide visibility at the patient level into the degree of impact a care management intervention is likely to have on important health outcomes. These outcomes  include: emergent inpatient admissions, total cost of care, and preventable emergency department visits for the individual.

Arcadia combines multiple factors, including Emergency Department utilization, healthcare costs, and unplanned admissions coupled with social and economic factors influencing health to create the Arcadia Impact Program designation for each patient including:

 

  • Demographics, such as age and sex
  • Morbidity, as reflected by concurrent risk
  • Utilization, as reflected by outpatient and inpatient events (from claims data)
  • Disease State, as reflected by types of conditions
  • Socioeconomic Status, as reflected by census data on local conditions
  • Care Coordination, as reflected by provider mix (from claims data)
  • Health Condition, as reflected by labs, screenings, and observations

The resulting Arcadia Impact Program designations below are visible in the system at the individual patient level to inform care management program resource planning, as well as effective outreach and engagement of individuals in a population:

 

  • Very Strong Potential
  • Strong Potential
  • Good Potential
  • Some Potential
  • Not Recommended

    Access to the Arcadia data analytics platform can be requested by emailing data@onecarevt.org.

     

    Tri-Annual Care Coordination Reporting Details:

    This reporting template ensures the care coordination data is completed in a uniform manner. This completed template is to be uploaded to the OneCare portal by participating organizations three times per year.

     

    Organizations may use a report generated by an electronic medical record or the Excel spreadsheet provided, as long as the format and data are exactly as specified in the reporting guidelines.

    Please note that the template is formatted to include specific responses and orders of date. This cannot be changed or the data will not be accepted.

    Each organization is required to submit the tri-annual reporting template. Periodically, a narrative report may also be requested with the tri-annual reporting template.

     

    Annual Validation Audit Guidelines:

    Every organization will be audited at least once per year. The audits seek additional information that supports and validates self-reported care management data.

    Audit Process:

    • Network organizations participating in the Population Health Model submit triannual care coordination reporting inclusive of a list of care managed attributed lives and interventions.
    • Organizations are notified of audit and validation template is provided.
    • Selected organizations are audited on 10 individuals or the maximum number available.
    • Target areas of validation audit per care managed individual:
      • Evidence of lead care coordinator
      • Evidence of shared care plan
      • Evidence of cross organizational collaboration if so reported
      • Evidence of encounter frequency
      • Evidence of a care team conference if so reported
    • Organizations have four weeks to complete and submit documentation requested.
    • Organizations are responsible for providing adequate evidence in 90% or more of targeted areas.
    • If an organization is not able to provide 90% of adequate evidence, they will be subject to additional action based on the percentage of evidence provided.
    • If the organization is not responsive or does not demonstrate improvement, PHM payments may be affected.

    Care Coordination Program Definitions and Reference Guide

    Find at-a-glance program definitions and care coordination expectations and requirements:

     

    Care Coordination Toolkit:

    Find tools and resources for implementing and providing ongoing care coordination in your practice:

     

    Data Performance Reports Release Dates

    Each quarter, OneCare posts data performance reports to our secure portal.

    OneCare network providers will receive notification in the monthly Need-to-Know from Your ACO e-newsletter that the reports are coming soon and/or available on the portal, as well as through direct notification in one-on-one meetings and communications with your contacts on our team.

    *Dates subject to change – dates will be updated below and announced in our monthly Need-to-Know.

    Name of Report Frequency Release Date
    Health Services Area Mental Health Substance Use Disorder Follow-Up Measure Performance Quarterly March 15, 2024,
    June 14, 2024,
    October 18, 2024,
    December 13, 2024
    Primary Care Data and Analytics Report Quarterly January 15, 2024,
    May 20, 2024 ,
    July 12, 2024,
    October 11, 2024
    Health Service Area Data and Analytics Report Quarterly January 15, 2024,
    May 20, 2024,
    July 12, 2024,
    October 11, 2024
    Executive Summary Data and Analytics Report Quarterly May 20, 2024,
    July 12, 2024,
    October 11, 2024
    Care Coordination Summary Report Tri-annually March 15, 2024 ,
    June 14, 2024,
    October 18, 2024
    Care Coordination Attributed Members  Report Tri-annually March 15, 2024,
    June 14, 2024,
    October 18, 2024
    Mental Health Screening Rates by Practice Mid-Year and End-of-Year June 14, 2024,
    January 2025

    Webinars, Trainings, and Consultations

    To support our OneCare network in having the information, tools, and resources to be successful in the OneCare accountable care organization and transform the way health care is paid for and delivered, we host a series of webinars, trainings, and consultations appropriate for various segments of our network.

    You will be emailed either calendar appointments or invitations to register, depending on the offering. 

    *Dates subject to change – dates will be updated below and announced in our monthly Need-to-Know.

    iWebinars and Trainings Frequency Registration or Recording Link Upcoming Dates
    Care Coordination Core Team Meeting Quarterly By Outlook invitation September 11, 2024
    12:00-12:45 pm
    Value-Based Care Webinar: Initiation and Engagement of Substance Use Disorder Network Spotlight As-needed View recording here July 2, 2024
    12:00-1:00 pm
    Social Determinants of Health/Health Related Social Needs Screening Network Spotlight Webinar As-needed View recording here Tuesday, September 24, 2024 from 12:00 – 1:00 pm
    PY2023 Annual Quality Measure Results Overview Annually View recording here Tuesday, October 29, 2024 from 12:00 – 12:50 pm
    2025 PHM Education Sessions Annually By Outlook invitation Wednesday, November 20, 2024 from 12:00 – 1:00 pm AND Tuesday, December 3, 2024 from 4:30 – 5:30 pm

    Payments

    Population Health Model

    Primary Care Payments

    • For Performance Year 2024, the Eligible Participant PHM base payment amount is $4.25 per Assigned Attributed Life per month.
    • For Performance Year 2024, the PHM bonus payment amount will be $0.50 per Assigned Attributed Life per month per PHM measure for a total of up to $2.50 PMPM for achieving all PHM measures per practice type.
    • While PHM payments to Eligible Participants are issued at the TIN level, performance is measured, and payments are calculated at the Practice level when practicable. If a PHM Measure has any N>=10, OneCare will measure performance and pay per policy. For N<10 for a quarterly PHM report/payment, OneCare will perform as if the practice missed the quarterly PHM Measure target. During the annual, full Program Year reconciliation, OneCare will allow any practice with N>=10 for the full year to recoup any previously missed PHM bonus payments (if earned). If N<10 for the full year, then any PHM bonus dollars for that (those) measure(s) will be redistributed to all other PHM Measures with N>=10 and paid per policy.

    In approximately May 2025, OneCare will assess all Eligible Participants’ performance for the entirety of Calendar Year 2024 for all applicable PHM measures. Eligible Participants that meet the performance target for the Performance Year for any PHM measure will earn all previously unearned 2024 PHM bonus payments per measure.

    Preferred Providers and Collaborator Payments

    • Performance is measured and payments are calculated at the HSA level, while payments are issued at the TIN level.
    • Seventy-five percent (75%) of budgeted PHM funds for each entity type including Home Health and Hospice Agencies, Designated Agencies, and Area Agencies on Aging, will be distributed to eligible agencies as monthly PHM base payments. PHM incentive payments to these Preferred Providers and Collaborators are issued at the TIN level. Performance is measured and payments are calculated at the HSA level.
    • Twenty-five percent (25%) of budgeted PHM funds for the above entities will be distributed as annual PHM bonus payments based on meeting or exceeding the performance targets for the Performance Year for any applicable PHM measures. Bonus payments will be distributed during May or June 2025 after sufficient claims runout following the end of the Performance Year.

    Eligible Participant, Preferred Provider, and Collaborator Obligations:

    • Participation in PHM and acceptance of PHM payments by Eligible Participants, Preferred Providers, and certain Collaborators constitutes an express agreement to align goals and priorities with the stated goals and priorities of OneCare, which includes, at minimum, working with OneCare to meet or exceed cost and quality targets under ACO Programs.
    • All Eligible Participants shall provide a medical home for Assigned Attributed Lives, as defined in 18 V.S.A. § 704, as an indication the Participant is committed to managing their patient population with high-quality, cost-effective, team-based care.
    • Eligible Participants, Preferred Providers, and Collaborators must actively participate in and report on care coordination activities, per the requirements set forth in policy and as outlined below, within the this document, the 2024 OneCare Value-Based Care Guidance Document, to receive any PHM payments under this policy. The 2024 OneCare Value-Based Care Guidance Document is overseen by OneCare’s Population Health Strategy Committee and will be made available on the OneCare’s Portal available to participating members or upon request no later than November 1, 2023.
    • Eligible Participants, Preferred Providers, and Collaborators must actively participate in performance improvement activities in alignment with PHM Measures until performance targets are achieved or exceeded. See the table above for Program Year 2024 PHM Measures, with measure applicability by provider/agency type, measurement level (Practice or HSA), and data source by measure.

    Provider Accountabilities

    While there are accountabilities integrated into the Population Health Model, Mental Health Screening Incentive Program, and all other quality improvement and care coordination performance management with the OneCare network, these additional “provider accountabilities” ensure alignment across the network toward realizing a value-based system of care.

    Accountabilities Related to Culture:

    Promote an engaged and aligned network in furtherance of achieving OneCare’s programmatic and strategic goals

    Provider Accountability: Citizenship 

    Commit to OneCare’s organizational values and use good efforts to act in alignment with them.

    • Collaboration – actively build a culture of partnership and teamwork.
    • Excellence – passionately pursue excellence using data-driven results and a quality of focus.
    • Innovation – lead through innovation, use courage to challenge existing systems and act as a catalyst for reform.
    • Equity – seek out and attend to health disparities so that everyone can attain their full health potential.
    • Communication – share information and ideas directly and clearly.

    Provider Accountability: Engagement

    Participate in 50% or more of OneCare Value Based Care related meetings annually

    • HSA Executive Consultations
    • Quarterly Value-Based Care Webinars
    • Quarterly PHM Performance Improvement

    Provider Accountability: Technology

    On or before 1/1/25 implement and utilize an Electronic Health Record that is compatible with CMS 2015 CEHRT certification standards.

    Accountabilities Related to Health Care Transformation and Innovation:

    Promote strong performance in health care delivery in furtherance of achieving OneCare’s programmatic and strategic goals; embrace and demonstrate innovation in OneCare’s Population Health Model; integrate the “care model” (prevention, care coordination and care management), quality improvement, and health equity

    Provider Accountability: Care Model and Quality:

    Actively pursue meeting target in 50% or more of the Population Health Model quality metrics that pertain to the type of practice in Performance Year 2024. By way of example, a pediatric practice would not pursue adult quality measures.

    OneCare intends to evolve this accountability in 2025 by increasing the percentage of measures meeting target

    • “Actively pursue” is evidenced by self-report and demonstration of a structured PDSA

    Provider Accountability: Health Equity

    Incorporate Social Determinants of Health (SDOH) screening into yearly patient visits, utilizing a standard tool and electronic data entry in an Electronic Health Record.

    Make SDOH screening results an essential component of holistic patient care in your practice.

    Beginning 7/1/24, electronically report SDOH screening rates to OneCare.

    Collaborate with OneCare to develop a plan to systematically address gaps in care related to needs identified in SDOH screenings, plan is to be ready by July 1, 2024.

    Provider Accountability: Cost of Care

    At the practice level perform at or above the OneCare target performance level on follow up after emergency department visits for people with high-risk with multiple chronic conditions (HEDIS FMC).

    Regional Clinical Representatives

    In 2024, OneCare brought back a previous initiative and hired 10 regional clinical representatives (RCRs) from across Vermont’s health service areas. RCR goals are to:

    • Champion for performance improvement in PHM measures
    • Use data to identify practice needs for a performance improvement plan
    • Support practice through partnership with a OneCare team member to identify opportunities for improvement
    • Track and review performance improvement plans relative to PHM measures

    Rick Dooley, PA-C
    Thomas Chittenden Health Center

    Alder Brook Family Health
    Essex Pediatrics
    Evergreen Family Health Lakeside Pediatrics 
    Richmond Family Medicine PLLC 
    Thomas Chittenden Health Center, PLC 

    Toby Sadkin, MD
    Primary Care Health Partners

    Cold Hollow Family Practice 
    Brattleboro Primary Care, 2 sites 
    Monarch Maples Pediatrics, 2 sites 
    Mt. Anthony Primary Care 
    St. Albans Primary Care 
    Timber Lane Pediatrics, 3 sites 

    Reija Rawle, MD 
    Southwestern Vermont Medical Center

    Charleston Family Medicine 
    Springfield Practices, 4 sites 
    SVMC Deerfield Valley Campus 
    SVMC Medical Associates 
    SVMC Northshire Campus 
    SVMC Pediatric Services 
    SVMC Pownal Campus 

    Jeri Wohlberg, FNP 
    Northern Counties Health Care, Inc 

    Concord Health Center 
    Danville Health Center 
    Hardwick Health Center 
    Island Pond Health Center 
    Kingdom Internal Medicine 
    NVRH Corner Medicine 
    NVRH St. Johnsbury Pediatrics 
    St. Johnsbury Community Health Center

    Lance Broy, MD
    Lamoille Health Partners 

    Lamoille Health Family Medicine – Cambridge 
    Lamoille Health Family Medicine – Morrisville 
    Lamoille Health Family Medicine – Stowe 
    Lamoille Health Pediatrics 
    North Country 

    Kerry Goulette, PA-C 
    Community Health Centers Burlington 

    CHC Burlington (Riverside) 
    CHC Champlain Islands 
    CHC Essex 
    Good Health Center 
    South End Health Center 
    Winooski Family Health 

    Job Larson, MD
    Community Health Centers of Burlington

    Allen Pond Community Center 
    Brandon Medical Center 
    Castleton Family Health Center 
    CHCRR Pediatrics 
    Community Health North Main Street 
    Drs. Peter and lisa Hogenkamp 
    Mettowee Valley Family Health Center 
    Rutland Community Health Center 
    Shorewell Community Health Center 

    Pending
    Brattleboro Memorial Hospital

    Brattleboro Family Medicine 
    Brattleboro Internal Medicine 
    Maplewood Family Practice 
    Putney Health Center 
    Windham Family Practice 

    Keith Robinson, MD
    Jeremiah Eckhaus, MD
    Central Vermont Medical Center PHSO
    University of Vermont Health Network PHSO

    CVMC Adult Primary Care – Barre 
    CVMC Family Medicine – Berlin  
    CVMC Family Medicine – Mad River  
    CVMC Family Medicine – Main Campus 
    CVMC Adult Primary Care – Waterbury CVMC Green Mountain Family Medicine – Montpelier  
    CVMC Pediatrics Primary Care – Berlin PMC Primary Care – Brandon   
    PMC Primary Care – Middlebury     
    PMC Primary Care – Vergennes 
    UVM Children’s Hospital Pediatrics 
    UVMMC Adult Primary Care – Burlington 
    UVMMC Adult Primary Care – Essex 
    UVMMC Adult Primary Care – South Burlington 
    UVMMC Adult Primary Care – Williston 
    UVMMC Family Medicine – Colchester 
    UVMMC Family Medicine – Hinesburg 
    UVMMC Family Medicine – Milton
    UVMMC Family Medicine – South Burlington 

    Compliance

    Compliance Concerns?

    OneCare workforce and participating network members both have a duty to report any possible misconduct or violation of law. If you have an OneCare-related compliance or privacy question or concern, you should:

    • Report your concern to your organization’s compliance or privacy officer
    • Report the concern through the OneCare Compliance Hotline.

    OneCare Compliance Hotline:
    802-847-7220 or Toll-free 877-644-7176 (Select Option 2) 

    OneCare Compliance Hotline Email:
    OneCareVTHotline@OneCareVT.org 

    Or fill out our anonymous contact form. 

    Reports remain confidential and retaliation is prohibited. 

    Contact Us

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