Contact Us
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Thank you for your interest in OneCare Vermont. If you have a question or request for us, please don’t hesitate to reach out. Email one of the departments listed below, use our contact form, or call us at 802-847-7220. A OneCare Vermont representative will respond to your inquiry.

Contact Form

Use this contact form. A representative of OneCare will respond to your inquiry. Please use this form in accordance with our website privacy policy.

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    General InquiriesPatient and Family Advisory CommitteeCompliance

    You should receive a confirmation e-mail after you submit your message. If you did not receive it, please check your junk or spam folder.

    OneCare Departments

    Software Support

    HelpDesk@onecarevt.org
    Care Navigator, OneCare Portal, Vermont Health Learn, and WorkbenchOne system questions

    Contracting

    Contracting@onecarevt.org
    Provider contract questions

    Finance & Payments

    Finance@onecarevt.org
    Payment calculation and financial report questions

    Analytics

    Data@onecarevt.org
    Data, reporting, and tool requests to support your organization’s goals and workflows

    Care Coordination

    CareCoordination@onecarevt.org
    Care Coordination workflow, best practices, and payment model methodology

    Compliance & Privacy

    Compliance@onecarevt.org
    Compliance and data privacy concerns

    Media Contacts

    Amy.Bodette@onecarevt.org
    For media related inquiries

    Public Affairs

    Public@onecarevt.org
    Governance and legislative questions

    General Inquiries

    Inquiries@onecarevt.org
    For all other inquiries

    Address

    OneCare Vermont
    356 Mountain View Drive, Suite 301
    Colchester, VT 05446

    Phone and Fax

    Phone: (802) 847-7220
    Fax: (802) 847-6213

    Hours of Operation

    8 am – 5 pm, Monday to Friday, EST (excluding holidays)

    After Hours: Voicemail and Email options available for a response the next business day

    Deaf or Hard of Hearing Instructions

    OneCare supports video-enabled devices for interpretation services.

    The Vermont Health Care Advocate

    The Vermont Health Care Advocate is a free resource for Vermonters regarding all aspects of health care. You can visit their website here or call toll free 1-800-917-7787 to speak to a health care advocate.

    Insurance Payer Contact Information

    Medicaid

    Member Services: 802-651-1596 or toll-free 1-800-250-8427
    For Medicaid benefit questions, click here.
    For Provider Manuals and fee schedules, click here.

    Medicare

    Call Medicare at: 1-800-MEDICARE (1-800-663-4227)
    For the Medicare & You Handbook, click here.

    Blue Cross Blue Shield of Vermont Commercial

    Customer/Member Services: 800-247-2583
    For your benefit details, log into your account here.

     

    For OneCare Vermont Network Participants