Contact Us
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Thank you for your interest in OneCare Vermont. If you have a question or request for us, please don’t hesitate to reach out. Email one of the departments listed below, use our contact form, or call us at 802-847-7220. A OneCare Vermont representative will respond to your inquiry.

Contact Form

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    General InquiriesPatient and Family Advisory CommitteeComplianceContracting

    You should receive a confirmation e-mail after you submit your message. If you did not receive it, please check your junk or spam folder.

    OneCare Departments

    Software Support
    Care Navigator, OneCare Portal, and Vermont Health Learn system questions

    Provider contract questions

    Finance & Payments
    Payment calculation and financial report questions

    Data, reporting, Workbench One, and tool requests to support your organization’s goals and workflows

    Care Coordination
    Care Coordination workflow, best practices, and payment model methodology

    Compliance & Privacy
    Compliance and data privacy concerns

    Media Contacts
    For media related inquiries

    Public Affairs
    Governance and legislative questions

    General Inquiries
    For all other inquiries


    OneCare Vermont
    356 Mountain View Drive, Suite 301
    Colchester, VT 05446

    Phone and Fax

    Phone: (802) 847-7220
    Fax: (802) 847-6213

    Hours of Operation

    8 am – 5 pm, Monday to Friday, EST (excluding holidays)

    After Hours: Voicemail and Email options available for a response the next business day

    Deaf or Hard of Hearing Instructions

    OneCare supports video-enabled devices for interpretation services.

    The Office of the Health Care Advocate

    The Office of the Health Care Advocate (HCA) is a free resource for Vermonters regarding all aspects of health care. The HCA gives free advice and help to all Vermonters with health care and health insurance concerns. The HCA is part of Vermont Legal Aid, an independent non-profit law firm. The HCA does not represent OneCare Vermont. To get help with a health care or health insurance issue, call the HCA Helpline toll free 1-800-917-7787 to speak to a health care advocate, or visit their website here.

    Insurance Payer Contact Information


    Member Services: 802-651-1596 or toll-free 1-800-250-8427
    For Medicaid benefit questions, click here.
    For Provider Manuals and fee schedules, click here.


    Call Medicare at: 1-800-MEDICARE (1-800-663-4227)
    For the Medicare & You Handbook, click here.

    MVP Health Care

    Customer/Member Services: 1-800-825-5687 (general comments, questions and information) or click here.

    For OneCare Vermont Network Participants