Contact Us

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Thank you for your interest in OneCare Vermont. If you have a question or request for us, please don’t hesitate to reach out. Email one of the departments listed below, use our contact form, or call us at 802-847-7220. A OneCare Vermont representative will respond to your inquiry.

Contact Form

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OneCare Departments

Analytics

Data@onecarevt.org
Workbench One, data, reporting, and tool requests to support your organization’s goals and workflows

Contracting

Contracting@onecarevt.org
Provider contract questions

General Inquiries

Inquiries@onecarevt.org
For all other inquiries

Public Affairs

Public@onecarevt.org
Governance and legislative questions

Software Support

HelpDesk@onecarevt.org
OneCare secure Portal and Vermont Health Learn system questions

Care Coordination

CareCoordination@onecarevt.org
Care Coordination workflow, best practices, and payment model methodology

Compliance & Privacy

Compliance@onecarevt.org
Compliance and data privacy concerns

Finance & Payments

Finance@onecarevt.org
Payment calculation and financial report questions

Media Contacts

Amy.Bodette@onecarevt.org
For media related inquiries

Address

OneCare Vermont
356 Mountain View Drive, Suite 301
Colchester, VT 05446

Phone and Fax

Phone: (802) 847-7220
Fax: (802) 847-6213

Hours of Operation

8 am – 5 pm, Monday to Friday, EST (excluding holidays)

After Hours: Voicemail and Email options available for a response the next business day

Deaf or Hard of Hearing Instructions

OneCare supports video-enabled devices for interpretation services.

The Office of the Health Care Advocate

The Office of the Health Care Advocate (HCA) is a free resource for Vermonters regarding all aspects of health care. The HCA gives free advice and help to all Vermonters with health care and health insurance concerns. The HCA is part of Vermont Legal Aid, an independent non-profit law firm. The HCA does not represent OneCare Vermont. To get help with a health care or health insurance issue, call the HCA Helpline toll free 1-800-917-7787 to speak to a health care advocate, or visit their website here.

Insurance Payer Contact Information

 

Medicaid

Member Services: 802-651-1596 or toll-free 1-800-250-8427
For Medicaid benefit questions, click here.
For Provider Manuals and fee schedules, click here.

Medicare

Call Medicare at: 1-800-MEDICARE (1-800-663-4227)
For the Medicare & You Handbook, click here.

MVP Health Care

Customer/Member Services: 1-800-825-5687 (general comments, questions and information) or click here.

For OneCare Vermont Network Participants