Thank you for your interest in OneCare Vermont. If you have a question or request for us, please don’t hesitate to reach out. Email one of the departments listed below, use our contact form, or call us at 802-847-7220. A OneCare Vermont representative will respond to your inquiry.
Contact Form
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OneCare Departments
Software Support
HelpDesk@onecarevt.org
Care Navigator, OneCare Portal, Vermont Health Learn, and WorkbenchOne system questions
Contracting
Finance & Payments
Analytics
Data@onecarevt.org
Data, reporting, and tool requests to support your organization’s goals and workflows
Care Coordination
CareCoordination@onecarevt.org
Care Coordination workflow, best practices, and payment model methodology
Compliance & Privacy
Media Contacts
Public Affairs
General Inquiries
Address
OneCare Vermont
356 Mountain View Drive, Suite 301
Colchester, VT 05446
Phone and Fax
Phone: (802) 847-7220
Fax: (802) 847-6213
Hours of Operation
8 am – 5 pm, Monday to Friday, EST (excluding holidays)
After Hours: Voicemail and Email options available for a response the next business day
Deaf or Hard of Hearing Instructions
OneCare supports video-enabled devices for interpretation services.
The Vermont Health Care Advocate
The Vermont Health Care Advocate is a free resource for Vermonters regarding all aspects of health care. You can visit their website here or call toll free 1-800-917-7787 to speak to a health care advocate.
Insurance Payer Contact Information
Medicaid
Member Services: 802-651-1596 or toll-free 1-800-250-8427
For Medicaid benefit questions, click here.
For Provider Manuals and fee schedules, click here.
Medicare
Call Medicare
For the Medicare & You Handbook, click here.
Blue Cross Blue Shield of Vermont Commercial
Customer/Member Services: 800-247-2583
For your benefit details, log into your account here.
For OneCare Vermont Network Participants
